Shipping & Local Delivery Information for Vilux Roses

NATIONWIDE SHIPPING  

Vilux Roses proudly offers nationwide shipping for all orders.

Order Processing: For most orders placed before 12:00pm EST on business days (Monday - Friday), we guarantee same-day shipping. However, under certain circumstances, if we are unable to ship on the same day, your order will be promptly sent out the next day. Our roses are shipped from our warehouse in New Jersey and typically arrive within 3-5 business days, depending on the destination.

Weekend Orders: Orders placed over the weekend will be processed and shipped on the next business day.

Ground Shipping: Our ground shipping services generally take 3-5 business days (Monday - Friday) for delivery, depending on your location.

SHIPPING INFORMATION  

All of our arrangements are securely packaged in custom shipping boxes. Please unpack carefully to avoid any damage to your arrangement. Once your order is processed and shipped, you will receive an email confirmation with tracking details.

If you check the status of your order and notice it hasn’t shipped yet, please don’t worry. It may take a little longer than expected to ship your order, but we will ensure it reaches you by the expected delivery date.

DISCLAIMERS

• Expedited Shipping: If you require expedited shipping, you may select an express shipping option at checkout for an additional charge. Please note that expedited shipping is subject to availability and may not always be offered depending on the shipping destination.

• Delivery Date & Time: We do our best to meet your expected delivery date, but we cannot guarantee an exact delivery date or time for all orders. Delivery dates may vary based on the carrier's schedule, weather conditions, or other unforeseen circumstances.

• Shipping Delays: Once your order leaves our fulfillment center, we are not responsible for any delays caused by the shipping carrier(s), including delays due to inclement weather, carrier mishandling, or high shipping volumes during peak seasons.

• Delivery Signature: Packages shipped via our carrier services generally do not require an adult signature for delivery. However, this may vary depending on the delivery location or the carrier's policies. Please ensure the delivery location is secure to prevent any theft or damage to the package.

• Lost or Stolen Packages: We are not responsible for any lost or stolen packages once they have been delivered to the provided address. If your package is marked as delivered but is missing, please contact the carrier directly to file a claim or inquire about the delivery status.

• PO Boxes & U.S. Territories: We do not accept orders for delivery to PO Boxes, APO/FPO addresses, or U.S. territories. Please provide a valid residential or commercial address for delivery.

• Business Locations: We do not take responsibility for deliveries to business locations, hotels, or restaurants. If you request delivery to such a location, please ensure it is secure, and the recipient is available to receive the package.

• Weather Conditions: Extreme weather conditions, including but not limited to snow, ice, or heat, can cause delays or damage to products during transit. We are not responsible for any weather-related delays or damage once the package has been shipped.

For any further questions or concerns regarding our shipping and delivery policies, please feel free to contact us.

LOCAL DELIVERY

We offer local delivery in New Jersey and surrounding areas, including Mercer, Middlesex, Monmouth, Somerset, and Hudson counties. A local delivery fee will apply, and the fee may vary depending on the delivery location. Please note that delivery charges are calculated based on distance, accessibility, and the area serviced.

For more specific details on delivery fees or to confirm whether your location qualifies for local delivery, please contact us directly.

SAME DAY DELIVERY

We offer same-day local delivery for all floral gift items in New Jersey, provided the order is placed before 10:00am EST, Monday through Friday. Orders placed after this time will be delivered the following business day. Please note that same-day delivery is not available on weekends.

For more information or to confirm your delivery, please contact us directly.

OTHER INFORMATION

• Verify Address: Please ensure the recipient’s delivery address is accurate. If you notice any errors, contact us immediately to make corrections before shipping. Incorrect addresses may lead to delayed deliveries or failed delivery attempts.

• Estimated Delivery Times: While we strive to deliver all orders within the specified timeframe, some destinations may experience longer delivery times due to factors such as weather, carrier delays, or high shipping volume. Please note that delivery times are estimates and are not guaranteed.

• Early Deliveries: In some cases, our carriers may deliver packages earlier than expected. Keep in mind that delivery windows may vary, especially during peak seasons, so your order may arrive before the estimated date.

• Handling Deliveries: Upon receiving your order, carefully inspect the package for any damage. If you find any issues with the contents, please contact us right away, and we’ll assist you in resolving the problem.

• Delivery Restrictions: Certain remote or hard-to-reach areas may experience longer shipping times. We are not able to ship to PO boxes, APO/FPO addresses, or U.S. territories. Additionally, deliveries to locations such as hotels, businesses, or public places may not always be possible or guaranteed. For best results, please provide a home address.

• Packaging and Unpacking: Each order is carefully packaged to ensure it arrives in perfect condition. When unpacking, be careful  to prevent damage to the flowers or arrangement.

• Business Hours: Our business hours are Monday through Saturday, from 9:00 am to 5:00 pm EST. Orders placed outside of these hours, especially on holidays, may experience a slight delay in processing.

For any additional questions or concerns regarding shipping or delivery, please feel free to contact us.